Return and Exchange Policy
The cooling-off period is not a trial period.
You have 7 days from the date the item is received to return it for a full refund.
When contacting our customer service team, please provide the following information:．Name．Order number．Contact number．Returned item name．Return reason and photos
Our customer service team will assist you with the return process.
Customer service email: firstname.lastname@example.org
Customer service hotline: 886-2-22898042 ext. 83
Returned items must be unused and in good condition, without any damage caused by non-human factors. The 7-day cooling-off period under the Consumer Protection Act is only for you to confirm if the item meets your needs, and is not for testing the item. If the store has prompted you, please keep the original packaging (including the outer box) intact. Otherwise, the return will not be accepted.
The following conditions are not eligible for return:
Items beyond the 7-day cooling-off period.
Items that have been opened or damaged due to human factors, such as: damage, malfunction, damage, wear, scratches, scrapes, and dirt.
Returned items with damaged or incomplete packaging, or incomplete invoices or accessories.
Malicious or excessive returns.
Contact customer service
Confirm return eligibility
Prepare complete item and receipt
Provide receiving time, contact information, and address
Items will be returned by the store’s contracted logistics company.
Credit card payment: After the return is approved, the amount will be credited back to the original credit card account.
Cash on delivery: After the return is approved, the refund will be transferred to the bank account you provided.
Exchanged items must be unused and in good condition, without any damage caused by non-human factors. If the store has prompted you, please keep the original packaging (including the outer box) intact. Otherwise, the exchange will not be accepted.
If you and the store agree to exchange the item, please return the item from the original order and place a new order at the store. The company will only send you an invoice for the difference and collect or refund the amount. If there is no difference, no further processing is required.